Refund policy

Return and Warranty Policy — approved version September 2026 (rev. 2, effective 26 September 2026). This is a summary; the full text with all clauses is published at gamesir.sa/pages/return-and-exchange-policy and prevails in case of any difference.

Returns within 30 days

• A return request is accepted within thirty (30) days of the delivery date recorded by the carrier.
• Conditions: the product is unused and in its original condition; the original box, all accessories and booklets are returned with code cards unscratched; proof of purchase from gamesir.sa or the Company's official marketplace accounts; the serial number matches the unit delivered.
• Change of mind or purchase by mistake: the customer bears the return shipping cost, deducted from the refund. Missing or damaged components are deducted at their value.
• Opened but unused: accepted with a 30% deduction, provided the box is intact and the accessories are complete.
• Not eligible: subscription codes and digital cards once scratched or activated; products whose hygienic or protective packaging was opened; units showing use, modification or non-original accessories; incomplete bundles.

Defect on arrival

• Open a support ticket within thirty (30) days of delivery for any product defect or visible shipping damage, with three photos showing the serial number, a video of up to 60 seconds showing the fault, and a short description.
• If technical inspection confirms the defect, the unit is replaced with the same or an equivalent model and the Company covers return and replacement shipping. If no replacement is available, the amount is refunded.

12-month warranty

• Twelve (12) months from the delivery date for the original purchaser, covering manufacturing defects confirmed by technical inspection. Normal wear, physical or liquid damage, misuse, unauthorized repair or modification, non-original accessories, consumables and cosmetic defects are not covered.
• Handling order: repair (14 days maximum, excluding manufacturer parts lead time), then replacement, then refund. A covered fault that recurs after two repair attempts leads to replacement. A refund under warranty is reduced by 5% per month from delivery, capped at 80%.

Refunds

• After the unit arrives and is inspected, the amount is refunded to the original payment method within no more than fifteen (15) days of the return being accepted. No cash refunds and no refunds to a different method.
• Orders can be cancelled before shipment for a full refund.

How to start a return or claim

Email support@gamesir.sa or WhatsApp +966551203622 with your order number. Returns are collected and processed inside Saudi Arabia; instructions are sent after the request is approved. Items sent back without an approved request are not accepted.

Legal basis

Qimmat Al-Tatawwurat Al-Mustaqbaliyah Commercial Company (GameSir SA), CR 7038362963, VAT 314429235700003. Governed by the Saudi E-Commerce Law and its implementing regulations and the Consumer Protection Law; nothing here affects any right that cannot be waived under Saudi law.