Refund policy

Last Updated: May 1, 2025

Refund & Return Policy

Official Authorized Distributor of GameSir in the Kingdom of Saudi Arabia

⚖️ Consumer Rights

Saudi E-Commerce Law Compliance

GameSir.sa fully complies with the Saudi E-Commerce Law and its Executive Regulations issued by the Ministry of Commerce of the Kingdom of Saudi Arabia.

✓ Consumers have the right to return a product and receive a full refund within 15 days of delivery if the product is defective or not as described, at no shipping cost.

📅 Return Timeframes

Return (defect / wrong item) 15 Days	Exchange (change of mind) 15 Days
Official Warranty 12 Months	Refund Processing 7–10 Business Days

⚠ Timeframes start from the delivery date, not the order date.

📋 Return Conditions

✓ Accepted

✓ Unused item in original packaging

✓ Proof of purchase or order number available

✓ Defective, wrong or not as described

✕ Not Accepted

✕ Used or damaged due to misuse

✕ Labels removed or item modified

✕ After return window has expired

✕ Custom order or final sale item

🔄 How to Return — Step by Step

1 Contact Us
Email support@gamesir.sa or WhatsApp +966534222972 with order number and photos

2 Case Review
Our team reviews within 1–2 business days and notifies you of the decision

3 Item Pickup
We arrange courier pickup within Saudi Arabia. Free if the fault is ours.

4 Refund or Replacement
Refund processed in 5–7 business days to original payment method, or replacement shipped immediately

🛡️

Official Warranty

12 months from purchase date

✓ Covered

✓ Manufacturing defects

✓ Joystick drift & button failures

✓ Internal hardware under normal use

✕ Not Covered

✕ Physical or water damage

✕ Misuse or unauthorized modifications

✕ Repairs by unauthorized service centers

ℹ To file a warranty claim: support@gamesir.sa — include order number and defect photos

❌ Order Cancellation

You may cancel your order before it ships by contacting us directly. Once shipped, cancellation is not possible — you may return the item after delivery per the policy above.

📞 Contact Us

📧

support@gamesir.sa

💬

+966534222972

🕐

Working Hours

Sat–Thu 10AM–6PM