Return & Exchange Policy
Return & Exchange Policy
Please read our policies carefully before making a purchase
Return Orders:
The product will only be returned if there is a manufacturing defect in the product.
The period allowed for returning orders is 3 days from the date of receiving the order, and when the shipment reaches us, the amount due will be transferred after ensuring its safety within 2–12 working days from the date of the product's arrival to us.
If the product is damaged, it will be returned and the shipping cost will be charged to the customer.
Note: If the customer receives an incorrect or incomplete order, the customer will be compensated for the error made and his order will be modified or replaced with the original order.
Important: Shipments outside the Kingdom of Saudi Arabia are absolutely non-returnable, so we do not send samples for orders outside the Kingdom.
Also, 100 riyals will be deducted for programming and preparation fees on any order at the time of return.
The amount will be returned minus the commission value.
Pre-order refund cases:
Orders cannot be returned in case of pre-order.
When the software is damaged or lost:
Installation fee of 40 riyals is charged.
Shipping cost:
The shipping cost for returning the order is borne by the customer, depending on the selected shipping company.
Retrieve scripts:
If the customer requests a script, he is not entitled to a refund unless the script is not installed on the piece.
Note: If the return is confirmed, you agree to the return policy in full details.