After Sales Service
We're here to help you with all your GameSir product support needs.
We recommend starting with the live chat on WhatsApp; you will also find the chat window in the lower corner of any page on the website.
For product troubleshooting, please check the FAQs first; many cases already have a documented fix there.
Warranty Process
Note: Our 12-month warranty coverage includes: abnormal product function and non-human-caused physical damage. If your case does not fall into one of these classifications or has exceeded the warranty period, we are unable to provide the warranty. However, we can still provide technical support for your product issue.
How to Claim Warranty
1
Create a Support Ticket
Write to support@gamesir.sa with the following information:
- Product name
- Detailed description of the product issue
- A video clearly showing the issue
- Troubleshooting steps you have already tried
- A screenshot of your order showing the order number and the platform you purchased from
Including all this information helps us speed up the process.
2
Support Team Investigation
Our support team will investigate your ticket and respond within 24 hours (excluding weekends and holidays, Riyadh time, Saturday to Thursday).
We may provide further troubleshooting suggestions to resolve your issue.
3
Feedback on Troubleshooting
If the troubleshooting steps we provided do not work for your case, please send us detailed feedback and your attempts in a video.
4
Warranty Activation
After we confirm that your product is faulty and cannot be fixed by troubleshooting, we will ask for your shipping information to deliver a new replacement product to you.
You do not need to return the faulty unit to us.
FAQs
Frequently Asked Questions
1. Is GameSir.sa the official GameSir distributor in Saudi Arabia?
Yes. GameSir.sa is the authorized distributor of GameSir products in Saudi Arabia. We provide genuine products, official warranty, and local customer support.
2. Are all products on GameSir.sa original?
Sure. All items sold through GameSir.sa are 100% authentic and come directly from the GameSir brand with full regional warranty.
3. What devices are GameSir controllers compatible with?
GameSir offers controllers compatible with Xbox, PlayStation, PC, Android, iOS, Nintendo Switch, and cloud gaming services like Xbox Cloud and GeForce Now. Compatibility details are listed on each product page.
4. How do I know which controller is right for my device?
You can use our compatibility filter on the product pages or contact our support team with your device model, and we’ll guide you to the best option.
5. Do GameSir products come with warranty in Saudi Arabia?
Yes. All products purchased from GameSir.sa include a 12-month official warranty covering manufacturing defects.
6. How can I request warranty service or technical support?
Simply contact us at support@gamesir.sa or fill out our support form. Our team will respond within 24 hours and guide you through the process.
7. Do you offer bulk or B2B pricing for resellers?
Yes. If you are a retailer or company looking for bulk purchasing or partnership, please contact b2b@gamesir.sa for custom offers.