GameSir - After Sales Service

After Sales Service

We're here to help you with all your GameSir product support needs



We strongly recommend that you use the Live Chat feature first. This feature can be enabled by clicking the chat window in the lower right corner of any page on the website.

Live Chat Support

For product troubleshooting, we suggest first checking the FAQs and searching for similar cases using keywords on our Discord server.

For order inquiries, please refer to Warranty and Returns.

If you're looking for business collaboration & sponsorship opportunities, please refer to: Contact Us.

Live Chat

Get immediate assistance through our live chat service

Start Chat

Email Support

Reach our customer service team for detailed assistance

Email Us

Discord Community

Join our Discord for community support and quick solutions

Join Discord

Warranty Process

Note: Our 1-Year-Warranty coverage includes: abnormal product function and non-human-caused physical damage. If your condition does not fall into one of these classifications or has exceeded the warranty period, then we are unable to provide the warranty. However, we can still provide you with technical support for your product issue.

How to Claim Warranty

1

Create a Support Ticket

Write to support@gamesir.sa with the following information:

  • Product name
  • Detailed description of the product issues
  • Demonstrative video clearly showing the product issues
  • Troubleshooting steps you've already tried
  • Screenshot of your order with order number indicating the platform you purchased from

Including all this information will help us speed up the process.

2

Support Team Investigation

Our support team will investigate your ticket and respond to you within 24 hours (excluding weekends and holidays, UTC/GMT+03:00 (Riyadh Time), From Saturday to Thursday).

We may provide further troubleshooting suggestions to try and resolve your issue.

3

Feedback on Troubleshooting

If the troubleshooting steps we provided don't work for your case, please send us detailed feedback and your troubleshooting attempts in a video.

4

Warranty Activation

After we confirm that your product is faulty and cannot be fixed by troubleshooting, we will ask for your shipping information to deliver a new replacement product to you.

You don't need to return the faulty unit back to us.

Contact Us

Live Chat: Chat window in the lower right corner of any page on our website
E-mail: support@gamesir.sa (Customer Service)

Our Services Include

  • Technical Support & Troubleshooting

  • Official Warranty Coverage

  • Product Replacement or Returns

  • Customer Care Assistance

FAQs

Frequently Asked Questions

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1. Is GameSir.sa the official GameSir distributor in Saudi Arabia?

Yes. GameSir.sa is the authorized distributor of GameSir products in Saudi Arabia. We provide genuine products, official warranty, and local customer support.
2. Are all products on GameSir.sa original?

Sure. All items sold through GameSir.sa are 100% authentic and come directly from the GameSir brand with full regional warranty.
3. What devices are GameSir controllers compatible with?

GameSir offers controllers compatible with Xbox, PlayStation, PC, Android, iOS, Nintendo Switch, and cloud gaming services like Xbox Cloud and GeForce Now. Compatibility details are listed on each product page.
4. How do I know which controller is right for my device?

You can use our compatibility filter on the product pages or contact our support team with your device model, and we’ll guide you to the best option.
5. Do GameSir products come with warranty in Saudi Arabia?

Yes. All products purchased from GameSir.sa include a 12-month official warranty covering manufacturing defects.
6. How can I request warranty service or technical support?

Simply contact us at support@gamesir.sa or fill out our support form. Our team will respond within 24 hours and guide you through the process.
7. Do you offer bulk or B2B pricing for resellers?

Yes. If you are a retailer or company looking for bulk purchasing or partnership, please contact b2b@gamesir.sa for custom offers.