Shipping policy

Last Updated: May 7, 2026

Shipping & Delivery Policy

Official Authorized Distributor of GameSir in the Kingdom of Saudi Arabia

🏢 Store Information

As required by Saudi E-Commerce Law (Article 5)

Legal Name	Qimat Al-Tatawwurat Al-Mustaqbaliyah Trading Est.
Brand	GameSir SA
Commercial Registration	7038362963
Tax Number (VAT)	314429235700003
Website	gamesir.sa
Email	support@gamesir.sa
Phone	+966534222972

⚖️ Consumer Rights — Shipping & Delivery

Saudi E-Commerce Law & Executive Regulations

GameSir.sa fully complies with the Saudi E-Commerce Law (Royal Decree No. M/126) and guarantees the following consumer rights:

✓ Receive your order within the estimated delivery timeframe
✓ Receive products in good condition, matching the description on the store
✓ Receive a tracking number via SMS/email once your order is shipped
✓ Know the name of the shipping carrier handling your delivery
✓ Receive an electronic invoice with order details and shipping charges
✓ Cancel your order before shipment and receive a full refund
✓ Refuse delivery if the outer packaging is visibly damaged
✓ Receive a replacement or refund if the product is damaged during transit

📝 Consumer Obligations

For a smooth delivery experience

⚠ Provide a complete and accurate shipping address including city, district, and correct phone number
⚠ Ensure contact details (phone and email) are correct to receive shipping updates
⚠ Be available or authorize someone to receive the shipment at the specified address
⚠ Inspect the outer packaging upon delivery and report any visible damage immediately
⚠ Contact the store within 48 hours if there are missing or incorrect items
⚠ Follow the store's published return and exchange policy

🚚 Shipping Coverage & Delivery Times

🇸🇦 We ship to all cities and regions across Saudi Arabia

Major Cities (Riyadh, Jeddah, Dammam) 2–3 Business Days	Other Regions 3–5 Business Days
Shipping Cost Free	International Shipping Not Available

⚠ Business days are Sunday to Thursday (excluding public holidays). Deliveries may be delayed during peak seasons and promotions.

📦 Shipping Partners

We partner with trusted and licensed carriers in Saudi Arabia to ensure safe and fast delivery of GameSir products:

J&T Express

Aramex

TAMEX

TSL Express

ℹ A tracking number and carrier name are sent via SMS and email once your order is shipped.

🛡️

Shipment Protection

Product safety during transit

All GameSir products (controllers, accessories, cables) are carefully packaged. If damage occurs during shipping:

✓ Your Rights

✓ Free replacement of damaged product

✓ Full refund if no replacement available

✓ Free shipping for replacement

⚠ What You Should Do

⚠ Photograph damage before opening

⚠ Report within 48 hours of delivery

⚠ Send photos to support@gamesir.sa

❌ Order Cancellation

You may cancel your order before it ships and receive a full refund with no additional charges. Once shipped, cancellation is not possible — you may return the item after delivery per our Return & Refund Policy.

ℹ To cancel: Contact us at support@gamesir.sa or WhatsApp +966534222972 with your order number.

📢

Complaints & Feedback

Saudi E-Commerce Law (Article 5)

We commit to receiving and resolving consumer complaints within 5 business days. You may submit a complaint via:

✓ Email: support@gamesir.sa

✓ WhatsApp: +966534222972

✓ Contact Form: gamesir.sa/pages/contact

⚠ If unresolved, you may file a complaint with the Ministry of Commerce via the "Commercial Report" app or by calling 1900.

📞 Contact Us

📧

support@gamesir.sa

💬

+966534222972

🕐

Working Hours

Sat–Thu 10AM–6PM