Shipping policy
Last Updated: May 7, 2026
Shipping & Delivery Policy
Official Authorized Distributor of GameSir in the Kingdom of Saudi Arabia
🏢 Store Information
As required by Saudi E-Commerce Law (Article 5)
| Legal Name | Qimat Al-Tatawwurat Al-Mustaqbaliyah Trading Est. |
| Brand | GameSir SA |
| Commercial Registration | 7038362963 |
| Tax Number (VAT) | 314429235700003 |
| Website | gamesir.sa |
| support@gamesir.sa | |
| Phone | +966551203622 |
⚖️ Consumer Rights — Shipping & Delivery
Saudi E-Commerce Law & Executive Regulations
GameSir.sa fully complies with the Saudi E-Commerce Law (Royal Decree No. M/126) and guarantees the following consumer rights:
✓ Receive your order within the estimated delivery timeframe
✓ Receive products in good condition, matching the description on the store
✓ Receive a tracking number via SMS/email once your order is shipped
✓ Know the name of the shipping carrier handling your delivery
✓ Receive an electronic invoice with order details and shipping charges
✓ Cancel your order before shipment and receive a full refund
✓ Refuse delivery if the outer packaging is visibly damaged
✓ Receive a replacement or refund if the product is damaged during transit
✓ Receive products in good condition, matching the description on the store
✓ Receive a tracking number via SMS/email once your order is shipped
✓ Know the name of the shipping carrier handling your delivery
✓ Receive an electronic invoice with order details and shipping charges
✓ Cancel your order before shipment and receive a full refund
✓ Refuse delivery if the outer packaging is visibly damaged
✓ Receive a replacement or refund if the product is damaged during transit
📝 Consumer Obligations
For a smooth delivery experience
⚠ Provide a complete and accurate shipping address including city, district, and correct phone number
⚠ Ensure contact details (phone and email) are correct to receive shipping updates
⚠ Be available or authorize someone to receive the shipment at the specified address
⚠ Inspect the outer packaging upon delivery and report any visible damage immediately
⚠ Contact the store within 48 hours if there are missing or incorrect items
⚠ Follow the store's published return and exchange policy
⚠ Ensure contact details (phone and email) are correct to receive shipping updates
⚠ Be available or authorize someone to receive the shipment at the specified address
⚠ Inspect the outer packaging upon delivery and report any visible damage immediately
⚠ Contact the store within 48 hours if there are missing or incorrect items
⚠ Follow the store's published return and exchange policy
🚚 Shipping Coverage & Delivery Times
🇸🇦 We ship to all cities and regions across Saudi Arabia
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Major Cities (Riyadh, Jeddah, Dammam)
2–3 Business Days
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Other Regions
3–5 Business Days
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Shipping Cost
Free
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International Shipping
Available Subject to any additional fees within the client's country.
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⚠ Business days are Sunday to Thursday (excluding public holidays). Deliveries may be delayed during peak seasons and promotions.
If an order is returned without a specific reason, the customer is responsible for both the outbound and return shipping costs.
Please note that the cost per shipment is 25+25 Riyals.
Please note that the cost per shipment is 25+25 Riyals.
📦 Shipping Partners
We partner with trusted and licensed carriers in Saudi Arabia to ensure safe and fast delivery of GameSir products:
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J&T Express
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Aramex
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TAMEX
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TSL Express
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ℹ A tracking number and carrier name are sent via SMS and email once your order is shipped.
🛡️
Shipment Protection
Product safety during transit
All GameSir products (controllers, accessories, cables) are carefully packaged. If damage occurs during shipping:
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✓ Your Rights
✓ Free replacement of damaged product ✓ Full refund if no replacement available ✓ Free shipping for replacement |
⚠ What You Should Do
⚠ Photograph damage before opening ⚠ Report within 48 hours of delivery ⚠ Send photos to support@gamesir.sa |
❌ Order Cancellation
You may cancel your order before it ships and receive a full refund with no additional charges. Once shipped, cancellation is not possible — you may return the item after delivery per our Return & Refund Policy.
ℹ To cancel: Contact us at support@gamesir.sa or WhatsApp +966551203622 with your order number.
📢
Complaints & Feedback
Saudi E-Commerce Law (Article 5)
We commit to receiving and resolving consumer complaints within 5 business days. You may submit a complaint via:
✓ Email: support@gamesir.sa
✓ WhatsApp: +966551203622
✓ Contact Form: gamesir.sa/pages/contact
⚠ If unresolved, you may file a complaint with the Ministry of Commerce via the "Commercial Report" app or by calling 1900.
📞 Contact Us
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📧
Email
support@gamesir.sa
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💬
WhatsApp
+966551203622
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🕐
Working Hours
Sat–Thu 10AM–6PM
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