How long does it take to receive a response to my inquiry?
We aim to respond to all email inquiries within 24 business hours. WhatsApp messages are typically answered within 2-3 hours during our business hours (Sat-Thu, 10:00 AM - 6:00 PM).
I need to claim warranty for my controller. What should I do?
Please email support@gamesir.sa with your order number, proof of purchase, product serial number, and detailed description of the issue along with photos/videos demonstrating the problem. Our team will guide you through the warranty claim process.
Do you offer technical support for GameSir products?
Yes, we provide technical support for all GameSir products purchased from authorized retailers in Saudi Arabia. Contact us via email or WhatsApp with your specific issue, and our technical team will assist you.
Where can I purchase official GameSir products in Saudi Arabia?
You can purchase genuine GameSir products from our official website GameSir.sa, our physical retail stores in Riyadh, Jeddah, and Dammam, or through our authorized retail partners. We recommend avoiding unauthorized sellers to ensure product quality and warranty coverage.